Refund policy

At Thyme Tail, we want you to be completely satisfied with every purchase. 💖

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be:

• Unused and unworn

• Unwashed

• In their original packaging with tags attached (if applicable)

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Gift cards

• Products that have been used, worn, washed, or damaged after delivery

3. Refunds

Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

4. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact Thyme Tail with details and photos of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective

• The item arrived damaged

• The wrong item was sent

In these cases, Thyme Tail will cover the return shipping costs.

6. How to Start a Return

To initiate a return, please contact the Thyme Tail support team with your:

• Order number

• Reason for return

• Photos (if the item is defective, damaged, or incorrect)

Email: support@thyme-tail.com